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Great support and outstanding service all around by everyone involved from the test drive and through the entire buying process. Would definitely recommend to anyone looking to purchase a vehicle.
We recently leased a Q3 Audi from David McAloose at Garber Rochester NY. David was highly recommended by a friend and simply said, he exceeded expectations ! David, our Audi Brand Specialist, and Manager Kenneth Mariotti made this lease the most pleasurable vehicle experience I have ever had. The vehicle selection and transaction process was actually customer focused and enjoyable. They were knowledgeable, responsive to all our questions, followed thru on all their commitments and made us feel very comfortable thru the whole lease process.. I highly recommend David and Kenneth and they are on the Top of my Dealer List ...
Wonderful Experience
Buying a new car at Garber was a very nice experience with no pressure and a very friendly staff. My sales associate, Annie, is very personable and patient. She provided information and options on different types of Honda vehicles and I was able to make a decision to buy a Pilot. The owner of the company also chatted and thanked us for our purchase. Michael from the business office was very helpful in finalizing the purchase.Upon picking up the vehicle, Annie took her time and showed me all the functions and workings. My overall experience with the Garber team ...
I live in New mexico and bought an audi from David in New York. It was the smoothest and flawless transaction I have ever had. David is a fantastic person and the dealership is excellent. I can not say enough how David kept me updated and the ball rolling even on his day off or after work. I would and will continue doing business with these quality people. Absolutely fantastic!!!
Can not say enough good things about Garber honda from sales to service nothing but excellence
I learned a lesson when dealing w/Porsche. They will get to your needs when they feel like it. Paul and the service dept. at Garber do the best they can and work hard for their customers. Too bad Porsche in Atlanta do not share their fine customer service.
Service department was excellent
We are so thankful to have Dave work with us on the purchase of our 2021 Audi Q7. Dave is extremely knowledgeable helped us find the perfect Audi for our family. He has been in contact regularly making sure to answer any questions we may have. We would definitely recommend Dave in the future as our experience has been nothing less than exceptional.
David was knowledgable, courteous and provided a comfortable non-pressured experience. I would recommend contacting him if you thinking about purchasing a new or used car.
Allison was excellent. She did a great job going over the details of the cars I was interested in, and took care of a couple of concerns I had.
Allison is fantastic. She made my out of town purchase smooth and seamless, including doing the bulk of the work on her day off to ensure she made everything happen for me. She is extremely responsive and it goes without saying that I will be seeking her out to facilitate my next purchase.
Awesome , friendly personal .
They have nice cars and trucks
Had an appointment, got in right away. Oil change and tire rotations performed and out in1 hr.
Garber took good care of my vehicle today. I waited and was able to work with a good wifi connection.
Bob was super nice and honest! I appreciated all the help he gave me! The car I got is so nice!
A lot of future desired cars & SUVs there.
First Audi purchase and our first purchase from Garber Automotive. The entire team At Garber lead by Lidia went far beyond any luxury car dealer we have bought from in the past. That list includes Lexus. Mercedes, and BMW. From the moment we started shopping all four brands and this was during Covid. Lidia by far was the most engaging, help[ful, polite, and knowledgeable. The impressive thing was if she didn't know the answer she would immediately seek out the answer from a mechanic or other team member. She asked what we wanted the vehicle to do for ...
Buying my second vehicle from a dealership here was a great experience here. Upon entering Lidia almost immediately offered a test drive in the RS5 I came to look at. I was very happy with the vehicle, but was also considering a new S5 that they had. I came back a second time to look at the other car, and was invited to return a third time to compare the two vehicles again. Lidia was very knowledgeable with the vehicles and made the decision a little easier for me. I cannot thank her enough for her patience while I was ...
Great dealership. Great car buying experience thanks to David McAloose and the entire staff! Love my Q5. I will do business here again! Thank you.
This was my second car with Lidia in 3 years so that should speak for itself. Great to work with and helped finding my latest car at the perfect time. She knew what I was looking for and delivered.
Three years ago I began my association with Garber's Audi division and by luck, was first assisted by Lidia. This was in the context of the traumatic experience of being a historical Saab owner in search of a new brand and dealership. Her knowledge of the product, and her understanding of my requirements and ability to meet that in the most pleasant of ways was a breath of fresh air. Coupled with some flexibility in addressing a trade-in issues with multiple vehicles from Ken was a formula for success. After purchasing what was probably the last of std transmission ...
Great service and highly recommended
I recently traded up from a 2018 S4 to a 2021 S4 and couldn’t be happier. As always, David goes above and beyond all expectations - from finding the perfect vehicle based on my needs and specs to ensuring the best deal available. This is my third Audi that David has assisted me with and I highly recommend him to anyone in the market.
Did the job while waiting on my car the people started to fill the waiting room ,do too covid-19 i fill they was overscheduling people to come in at the same time on that day and no one was being mindful of the covid virus this was my only concern
The staff here is amazing and friendly. Best dealer ship I have been in hands down.
The entire staff is extremely friendly. David in particular was extremely helpful in the car buying experience. He was easy to work with and provided superior service.
It was a pleasure working with Lidia. She was very patient and diligent in answering all our questions. She knew this was a big investment and gave us time to make our decision. She is extremely knowledgeable & understood our needs to find the perfect fit . She understood the features we were looking for and made sure we were well informed about all other features. We had the best car buying experience and would also like to thank Ken for his assistance. They made us feel very welcomed although they were swamped with other buyers. We Will definitely be recommending ...
Lidia was wonderful to work with, she listened to understand my needs and very willingingly sourced possible vehicles that would meet my criteria. She is very knowledgable about Audi's car offerings as well as up to date on all the new technology in the Audi A4. I appreciated her patience in my decision making as well as her approach in helping me choose the right combination of interior, exterior etc. She is a star multitasker as she was assisting others in end of year purchases, but made you feel as though you were her only focus. I recommend Lidia ...
I highly recommend David McAloose and Audi Rochester for your next Audi. Without knowing the dealership or test drive the car, and despite I live a few hours away in NJ, I put faith on Audi Rochester and their Specialist David McAloose. Only thru a few calls and texting, Dave had my Audi reserved. The process was simple and smooth. Dave is very patient and truth to his words. After coming up north and went thru the details, I drove home happy with my new Audi in much satisfaction. Thanks Dave and the team at Audi Rochester.
I have had an excellent experience with David and this dealership. They have provided beyond superb service. I would recommend this dealership to anyone and everyone.
Dave ensured we had the best experience and package. He gave us all the options and let us pick what we wanted. Explained everything thoroughly and gave us a great deal! in addition, he took the time to show us the car and features and answer all the questions! He even touched based the next day to see if he had any additional questions! Would highly recommend!
Audi Rochester... Very nice Christmas gifts here!
Paul is extremely helpful, knowledgeable and honest. He constantly keeps me updated on my vehicles progress and what I need! Top notch customer service all around.
I allways use Garber for my Honda's service needs and had the brakes replaced on my Civic recently. I'm often helped by Deb F in the Service department who always makes the visit a pleasant one, skillfully ironing out problems and handling customer escalations. I have, and will continue to, recommend Garber primarily because of the excellent Service provided by Deb.
Just bought my second new Audi from David McAloose with the help of Ken. The responsiveness of the team, attention to detail and personal touch is enough for me to drive from Buffalo to Audi Rochester. A big thank you to the team there for getting us in the SQ7 that we wanted! We love our Audi!!
This was probably my best experience with any car dealer. Excellent Service
Garber Automotive Audi sales staff provided us FIRST class customer care, like no other dealership we have ever seen. Lidia Grasso worked tirelessly, for weeks on end, to help us understand the myriad of options in the Audi Q5, Q7, e-tron and PHEV categories. Lidia always made herself available for as many hours as it took to understand the options, and she came up with thoughtful suggestions on what we might like. We came in thinking we may get a Q5 Premium Plus, and we purchased a Q5e Prestige. WE LOVE IT! We are so thankful that Lidia and ...
Very friendly and knowledgeable service staff. Always have had a very good experience there from the time of browsing, through purchase and service. Love my 2020 Accord.
Allison did a great job. Efficient friendly and very professional. The delivery of the car to our home worked well and we appreciated it very much.
Dave is so great to work with, I went back to him to purchase my second Audi. Very knowledgeable and easy going. Great experience (times2)!
Very helpful. Not pushy. Gave me a fair price for trade in and a new car.
Thanks Allison - you made it easy to choose the Audi Q5 vs the Mercedes. You were focused, kind and professional. You closed the deal very fast and I’m happy. That’s what great customer care is about.
Dave is THE MAN. He takes care of it all. Kind and funny and personable! Would not go anywhere else. I have leased a few cars with him over the years!
Really awesome experience... Purchased a vehicle this week from Bob Capitano. In my 43 years I have never met a more honest sales person. Super easy negotiations. I will definitely purchase again
Great people
Lidia was amazing to work with. She is extremely knowledgeable and very professional. I had called Audi Rochester to see a 2020 Q3 and Lidia actually reserved the vehicle for me because I was driving from about an hour and half away. Quite impressive. Picking up the vehicle was such a breeze. I would highly recommend her.
Awesome experience buying my new S6. I visited multiple Audi dealerships and found Rochester Audi's staff to be the most helpful and attentive, from the initial test drive to delivery of the car David McAloose was there to make the process simple and enjoyable. Thank you and I'll be back for my next S6!
Great place for a good deal on your dream car 🚗
I had a wonderful experience buying my new to me 2016 Audi Q3. Lydia is on top of things and fun to work with. She was thorough, patient, smart, efficient and a great communicator. I had a wonderful experience at Garber and want to give a shout out to Todd for looking after my Yorkie puppy while I did the paperwork. The experience exceeded my expectations in every way and I lovvvve my new zippy Q3.
I could not have had a better experience than the one I had with Dave and the rest of the Audi team. They were so helpful and considerate throughout the entire process. I would recommend them (and my amazing Q5!) to anyone who asks.
Very thorough and attentive. Our salesman, Shiv, was excellent. Very pleased
In and out. $0.00 spent
WE CAN NOT SAY ENOUGH ABOUT LIDIA. SHE MADE OUR EXPERIENCE SO EASY. WE DROVE 4 1/2 HOURS AWAY TO PURCHASE OUR CAR AND SHE SO HELPFUL IN GETTING PAPERWORK DONE SO WE COULD HEAD BACK HOME . WE DID NOT RECEIVE A CAR MANUAL SO WE CALLED HER AND SHE SENT ONE OUT THAT DAY. SHE IS THE BEST AND THE REST OF THE STAFF WAS FRIENDLY AND VERY HELPFUL. I WOULD HAVE NO PROBLEM DRIVING TO SEE HER AGAIN FOR OUR NEXT PURCHASE
So .. my fiance made her appointment and went to see Dave McAloose first and he was fantastic. He took his time with her and ended up finding her, her dream vehicle, a beautiful certified pre-loved Audi Q7 Premium Plus. I knew I also wanted a new vehicle so of course Dave was my guy and 2 days later I bought my A6 Competition Prestige with Dave also certified pre-loved! Thank you Dave for all the help and attention to detail.
Lidia Grasso was a pleasure to work with as I purchased my Audi A3. She was both considerate and knowledgeable. She made buying a car feel like a social outing with a friend. After leaving with the vehicle, Lidia made me feel welcome to contact her with questions. I appreciated that she went the extra mile after the sale. I love the car and feel like a valued customer of Garber Audi.
This dealership is always welcoming, and Tim Carney is always cordial, patient and does his best to demonstrate his product and gracious manners. HI approach is that of offering information in a honest and laid-back manner. I have never felt pressured by him, and I use him a a self critical resource to help me understand my own goals. For instance, how do the A8 and Mercedes S class compare to each other? He gave a thoughtful and unbiased evaluation. I wish all car dealer personnel in other dealers were a good as Tim,
The overall service and customer service was excellent, as usual. Paul D'Aries, the Porsche service rep., is THE best service rep. with whom I have ever worked with in the 40 years of caring for my Porsches, Audis and even my daily mule, a standard Golf. Unfortunately, one of the attendants who parked my car after servicing yanked up so hard on the parking handbrake that it froze my rear caliper - OUCH! Asked Paul to instruct his staff to simply leave the car in gear without engaging the handbrake. Hoping Paul passes this lesson along to his personnel...
I recently bought a used 2018 Audi s4 at Audi Rochester. David McAloose was the salesman that helped me through the process. He went out of his way to get the most out of my trade-in and got me the lowest rate for financing! He was very upfront about everything; no gimmicks and no xxxxxxxx. Also, David was HIGHLY knowledgeable when it came to all types of Audi's and how to use the vast technology that they come with. I not only highly recommend Audi Rochester as a dealership, but also highly recommend David McAloose as an auto salesman!
Paul D'Aries is the best service manager. Very professional.
Their covid19 procedure for the customer was well done, and the service visit was efficient.
In for my annual service at Porsche Rochester. As always, Paul(service mgr.) was first class as was the mechanic who serviced my car. Facility is clean and cars ae treated as if hey wee there own vehicle. Given the current pandemic every effort is made to assure that your vehicle is protected i.e. set cover, steering wheel cover, and liberal use of hand sanitizer. All staff wear masks which is much appreciated The showroom is always impeccable and filled with lots of "eye candy"!
Paul D?Aries represents the dealership and Porsche in the best possible way. He is always reliable and most helpful.
The guys did a great job with my 2001 Porsche Boxster, made all the repairs and got it back to me within a week. Great job guys
Paul in the service area is fantastic. One of the main reasons I keep coming back to Porsche!!
This is the best car dealer service I have ever experienced! Very efficiency! Very responsible! Everything is well prepared before I arrive. All I need to do is sign the paper work! Highly recommended!
I have been bringing my 911 here for service, for a few years now. Always an excellent experience and quality service. Paul and his staff are extremely accommodating and very helpful! Would definitely recommend!
We were recently in the market for a new vehicle, and we checked out many different brands. When we walked into Garber Honda we met with Michael Hillengas. Over the course of several weeks we checked out several different models with him, and each time he made himself available and went over the entire vehicle. He was very knowledgeable and patient. We finally purchases a CRV which we are very happy with. I highly recommend working with Michael. His politeness and expertise are top notch. He definitely deserves a five star rating!
Lidia was my sales rep. and did a great job of helping me make the right decision on my Audi choice. Her follow-up after the sale was also very good. I would recommend Garber and Lidia to anyone looking for an Audi
David was absolutely amazing to work with! He was attentive, extremely knowledgeable, and had a strong line of communication. His communication was awesome even after purchase of the car! We love our Audi Q3 and we really enjoyed working with David!
I have owned many cars, but purchased my first Audi, and Allison Avery and Jeff Morgan were wonderful to work with and made the overall experience a great one!! They were both friendly, knowledgeable, responsive and helpful. Really enjoying my Q8.
Really good professional people work with you until you have a car thanks
Great deal on my Honda Civic with extras
I will keep this short and pointed: Chris and team are professionals, and, you will be in good hands under their wing. If you are in the market, I recommend giving them a chance to earn your business.
I loved working with Michael. If you're looking for a truly great experience go to Garber. They earned my business!!!
Excellent service!
